Refund and Returns Policy

Privacy Policy for SellTopic
Effective Date: December 4, 2024

At SellTopic, accessible from selltopic.click, your privacy is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and your rights in relation to your personal data. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal and non-personal information to enhance your experience and improve our services. The types of data collected include:

1.1. Personal Information

Information you provide directly when interacting with us, such as:

Name
Email address
Mailing address
Phone number
Payment details (e.g., credit card information)
Purchase history

1.2. Non-Personal Information

Automatically collected data when you visit our website, including:

IP address
Browser type and version
Operating system
Pages visited on our site
Time and date of visit
Referring URLs

2. How We Use Your Information

SellTopic uses the collected information for various purposes, including but not limited to:

Processing and fulfilling your orders
Managing payments and refunds
Improving website functionality and user experience
Personalizing your shopping experience
Sending promotional emails, special offers, or updates about our services
Responding to customer service inquiries or feedback
Detecting, preventing, and addressing technical issues or fraud

3. Sharing Your Information

We value your privacy and will never sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

3.1. Service Providers

With trusted third-party vendors that assist in operating our website, fulfilling orders, and processing payments.

3.2. Legal Obligations

When required by law, we may disclose information to comply with legal proceedings, government requests, or to protect our rights.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.

4. Data Security

We implement robust measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These include:

Encrypted transactions using SSL/TLS protocols
Secure payment gateways
Regular website monitoring for vulnerabilities
Limited access to personal information by authorized personnel

Despite our efforts, no data transmission over the internet can be guaranteed to be 100% secure. You use our services at your own risk.

5. Cookies and Tracking Technologies

SellTopic uses cookies and similar technologies to:

Recognize you on subsequent visits
Track and analyze site usage
Store user preferences

You can manage or disable cookies through your browser settings. Note that certain functionalities of our website may be affected.

6. Your Rights

Under applicable laws, you may have the following rights regarding your personal data:

Access and Correction: Request access to the information we hold and update inaccuracies.
Deletion: Request the deletion of your personal data, subject to legal obligations.
Data Portability: Request a copy of your data in a machine-readable format.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at info@selltopic.click.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before interacting with them.

8. Children’s Privacy

SellTopic’s website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page, and the “Effective Date” will be revised.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Address: 541 Lincoln St, Miles, Iowa, United States
Phone Number: (563) 682-7207
Email: info@selltopic.click

Thank you for trusting SellTopic. We are committed to protecting your privacy and providing a safe shopping experience.

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Returns Policy for SellTopic
Effective Date: December 4, 2024

At SellTopic, we strive to provide high-quality cleaning products and exceptional customer service. If you are not completely satisfied with your purchase, our Returns Policy ensures a straightforward process for returns and exchanges. Please read the following guidelines carefully.

1. Eligibility for Returns

You may request a return for most items purchased from SellTopic if the following conditions are met:

The item is returned within 30 days of the delivery date.
The item is in its original condition, unused, and with all original packaging, manuals, and accessories included.
Proof of purchase, such as an order confirmation email or receipt, is provided.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Used or damaged items caused by improper handling or negligence after delivery.
Consumable cleaning supplies that have been opened.
Customized or special-order products.

3. Return Process

To initiate a return, follow these steps:

3.1. Contact Customer Support

Email us at info@selltopic.click or call (563) 682-7207 to notify us of your intent to return an item.
Provide your order number and details about the item you wish to return.

3.2. Authorization and Instructions

Upon approval, you will receive a Return Authorization (RA) number and instructions on where to ship your item.
Items returned without an RA number may not be accepted.

3.3. Shipping the Return

Pack the item securely to prevent damage during transit.
Use a shipping method that includes tracking to ensure the item reaches us safely.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

Refunds are processed as follows:

4.1. Inspection of Returns

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4.2. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase.
Refunds may take 5-10 business days to reflect, depending on your financial institution.

4.3. Partial Refunds

Partial refunds may be granted for:

Items not in their original condition or missing parts (subject to a restocking fee).
Returns initiated after the 30-day window (if exceptions are granted).

5. Exchanges

We allow exchanges for defective or damaged items. If you receive a faulty product, please contact us within 7 days of delivery for assistance. We will replace the item or provide a full refund, including shipping costs.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Notify us within 48 hours of delivery.
Provide photos of the damage or incorrect item as proof.
We will arrange a replacement or full refund, including any associated shipping costs.

7. Warranty Claims

For items covered by a manufacturer’s warranty, please contact the manufacturer directly for assistance. If needed, we can help facilitate the process.

8. Cancellations

Orders can be canceled before they are shipped by contacting us at info@selltopic.click or (563) 682-7207. If your order has already shipped, the standard returns process applies.

9. Contact Information

For any questions or concerns about this Returns Policy, please reach out to us: